Shipping & Returns

Extended exchange policy for Christmas gifts:

We can accept exchanges for customers who have received incorrect size/style Xmas gifts.  All orders made from November up to the 24th of December can return their Xmas gifts for a store credit to use via the website to the value of the product.  Peace of mind when buying a Xmas gift for a special someone.

 

Shipping rates throughout New Zealand:

Free shipping throughout New Zealand on orders valued $89 & above

Nationwide urban addresses: $7.50

Nationwide rural addresses: $9.50

Local Hastings & Napier urban addresses only: $5.50

Sunglass in DL bag: $5.50 (only select this option if you have 1 sunglass in your cart and are non rural)

Please select the correct shipping option at the checkout otherwise your item may be held up. 

Aramex Couriers do not deliver to PO boxes so please use a physical address when ordering.

Please note: You will receive an auto email with your tracking details once your order is packaged and ready for collection.  Orders should be with you 1-3 days from dispatch North Island & 2-5 days South Island, please allow an extra day for Rural addresses. 

We ship worldwide with DHL express

Free shipping throughout Australia on orders valued $149NZD & above

Australia nationwide: $25NZD + an extra $1 per item  

Rest of the world: $45NZD + an extra $1 per item

Customs & Import duties:  Customs or import duties may be charged when the order reaches its destination country.  These are to be paid by the customer.  We have no control over these charges and cannot predict what they may be.  Charges will vary from country to country.  Please contact your local customs office for further details if you require.

Payment Options:

We accept multiple payment options for your convenience

Paypal & Credit card

Laybuy - Sign up in minutes, get what you want now and pay it over 6 weekly interest free installments. Easy. https://www.laybuy.com/us/

POLi Pay - POLi is a great alternative to credit & debit cards when you're purchasing online. We provide a quick, secure & free payment option by connecting you to your bank. You don't need to register - just follow the prompts when you go to pay.

Direct debit - Once you check out, you will receive an email confirmation with our bank details, please pay ASAP so we can ship your purchase. 

Returns & Warranty:  

If you find the fit of your hat or sunglass is not quite right, or if you are not completely satisfied with your Electric Pukeko purchase we will accept returns within 7 days of receipt of your purchase. The returned product must be in a brand-new condition with all original packaging and hang tags. Any modified product will not be accepted under the return policy. Items that have been damaged or misused in anyway will not be accepted for a return.

We will arrange to issue you with an online store credit to use via the website to the value of your order (minus shipping costs) so you can order the correct size or an alternative product from the website.

In the case of a return, shipping costs will not be reimbursed.  Sale items are final and are not to be returned or exchanged. 

We only issue refunds on faulty items, not change of mind or wrong size. 

Please note: only products purchased directly from www.electricpukeko.com are accepted through the return policy. If you have purchased your product from a New Zealand approved Electric Pukeko retailer please return your item to the place of purchase.

If you wish to return a product, please submit your request to sales@electricpukeko.com  and we will confirm a return postal address. We will require you to send the parcel back to us from your local post office at your cost- we recommend using a tracked service, we will not take responsibility for any lost items in transit. Please DO NOT send any product back to Electric Pukeko until a return has been authorised and a reference number has been given. 

Shipping throughout NZ is expensive, so please select carefully and be sure to MEASURE YOUR HEAD SIZE before purchasing.  Request our hat filler free of charge if you think you may be between sizes or have a small head circumference. https://www.electricpukeko.com/hat-sizing-guide

For any other questions on the return/exchange policy please feel free to get in touch at sales@electricpukeko.com

We are happy to warrant our products against manufacturing defects in the materials used, or in the workmanship, for a period of 6 months (180 days) from the purchase date. If EP deem the product defective we will repair the item with no charge to you. In the case that the item cannot be repaired to normal conditions of use we will replace the item at no cost to you. If your EP product is no longer available we will replace it with an EP product of the same or similar style and or colour. Our warranty is applicable to items that have not been discounted or sold at reduced sale prices. 

EP does not warrant against accidents or lack of care. Normal wear and tear (including fading of materials), loss, theft, scratches, or any damage due to misuse are also not covered. (Scratched sunglass lens are not covered under warranty, so please use the sunglass case & bag provided) Alteration, misuse or abuse of any EP products will void its warranty. 

Assessment of any products under warranty remain at the discretion of Electric Pukeko.

Electric Pukeko requires proof of purchase from www.electricpukeko.com or a New Zealand approved retailer to complete the warranty claim.

Thanks for your understanding and ongoing support we really appreciate it.