We ship with Aramex couriers within NZ
Free shipping throughout New Zealand on orders valued $89 & above
Nationwide urban addresses North and South Island: $8.50
Nationwide rural addresses North and South Island: $11.50
Local Hastings & Napier urban addresses only (If you are a rural address please select the above option): $6.50
Sunglass in courier bag: $6.50 (only select this option if you have 1 sunglass in your cart and are non rural, otherwise select from the two options above)
Chatham Islands: $27.50
Please select the correct shipping option at the checkout otherwise your item may be held up.
Aramex Couriers do not deliver to PO boxes so please use a physical address when ordering.
Please note: You will receive an auto email with your tracking details once your order is packaged and ready for collection. Please allow at least 2 business days before enquiring about your order status. Orders should be with you 3-5 days from dispatch North Island & 4-7 days South Island, please allow an extra 2 days for Rural addresses.
International Shipping rates:
We ship worldwide with DHL express
Free shipping throughout Australia on orders valued $249NZD & above
Australia nationwide: $25NZD for 1 sunglass
Australia nationwide: $35NZD for hats (Please select this option if you are purchasing hats including hats & sunglasses, as hats are a bulky item extra shipping is charged)
Rest of the world: $45NZD + an extra $1 per item
Customs & Import duties: Customs or import duties may be charged when the order reaches its destination country. These are to be paid by the customer. We have no control over these charges and cannot predict what they may be. Charges will vary from country to country. Please contact your local customs office for further details if you require.
We accept multiple payment options for your convenience
Paypal & Credit card - You will be taken directly to the Paypal gateway, if you don't have a Paypal account you can bypass Paypal and just pay with your credit card.
Laybuy - Sign up in minutes, get what you want now and pay it over 6 weekly interest free installments. Easy. https://www.laybuy.com/us/
POLi Pay - POLi is a great alternative to credit & debit cards when you're purchasing online. We provide a quick, secure & free payment option by connecting you to your bank. You don't need to register - just follow the prompts when you go to pay.
Direct debit - Once you check out, you will receive an email confirmation with our bank details, please pay ASAP so we can ship your purchase.
If you find the fit of your hat or sunglass is not quite right, or if you are not completely satisfied with your Electric Pukeko purchase we will accept returns if you make contact within 7 day of receiving your purchase. The returned product must be in a brand-new condition with all original packaging and hang tags. Any modified product will not be accepted under the return policy. Items that have been damaged or misused in anyway will not be accepted for a return.
Once we receive your return we will issue an online store credit to use via the website to the value of your order (minus shipping costs) so you can order the correct size or an alternative product/style from the website.
In the case of a return, shipping costs will not be reimbursed. Sale items are final and are not to be returned or exchanged.
We only issue refunds on faulty items, not change of mind or wrong size, but happy to exchange via the above process.
Please note: only products purchased directly from www.electricpukeko.com are accepted through the return policy. If you have purchased your product from a New Zealand approved Electric Pukeko retailer please return your item to the place of purchase.
TheMarket.com & Brands.co.nz - exchanges are acceptable, we just require the customer to cover the freight to get the item back to us then we will issue a store credit to the value of the item on our website.
Airpoints Store - If you have bought an item off the Airpoints store using your Airpoints dollars we can accept an exchange or offer a store credit to the value of the item on our webiste. We require the customer to cover the freight to get the item back to us and we will issue a store credit to use via our website.
If you wish to return a product, please submit your request to email@example.com (please include your full name & order number) and we will confirm a return postal address (do not send to the PO Box on the invoice). We will require you to send the parcel back to us from your local post office at your cost- we recommend using a tracked service, we will not take responsibility for any lost items in transit. Please DO NOT send any product back to Electric Pukeko until a return has been authorised.
Shipping throughout NZ is expensive, so please select carefully and be sure to MEASURE YOUR HEAD SIZE before purchasing. Order our hat filler if you think you may be in between sizes or have a small head circumference. Please be sure to measure your head size and refer to the size chart under each product.
For any other questions on the return/exchange policy please feel free to get in touch at firstname.lastname@example.org
We are happy to warrant our products against manufacturing defects in the materials used, or in the workmanship, for a period of 6 months (180 days) from the purchase date. If EP deem the product defective we will repair the item with no charge to you. In the case that the item cannot be repaired to normal conditions of use we will replace the item at no cost to you. If your EP product is no longer available we will replace it with an EP product of the same or similar style and or colour. Our warranty is applicable to items that have not been discounted or sold at reduced sale prices.
EP does not warrant against accidents or lack of care. Normal wear and tear (including fading of materials and untying ribbons), loss, theft, scratches, or any damage due to misuse are also not covered. (Scratched sunglass lens are not covered under warranty, so please use the sunglass case & bag provided) Alteration, misuse or abuse of any EP products will void its warranty.
Assessment of any products under warranty remain at the discretion of Electric Pukeko.
Electric Pukeko requires proof of purchase from www.electricpukeko.com or a New Zealand approved retailer to complete the warranty claim. A screen shot of the bank transaction from a store or website is acceptable if you have lost or simply don't have the receipt.